Refund Policy
We stand behind every image processed
AI Image to Video Generator is designed to convert your images into dynamic, animated videos with AI precision. If the service does not perform as promised, our refund policy gives you clear options to make things right.
Overview
We want every designer, content creator, and marketer to feel confident using AI Image to Video Generator. If your subscription or video generation credits do not deliver the value you expected, you may be entitled to a refund under the guidelines below. New users receive 10 free credits upon registration to try our service.
Refund Conditions
Refund requests are approved when one of these situations applies:
Satisfaction Guarantee
If the generated videos do not meet the quality described, contact us within 3 days of purchase and we will help or refund unused credits.
Technical Issues
System outages or video generation failures caused by AI Image to Video Generator that we cannot resolve within a reasonable timeframe qualify for a full refund.
Duplicate Payments
Any accidental double charges or overlapping renewals initiated by our billing system are refunded immediately.
Refund Process
Here is how to request and receive a refund:
Submit Request
Email our support team with your order number, purchase email, and the reason you are requesting a refund.
Review Period
We confirm the issue, review processing logs, and may contact you for additional details within 5-7 business days.
Refund Processing
Approved refunds are issued to the original payment method. You will receive confirmation once the transfer is initiated.
Refund Requirements
To help us verify your request, please include:
- Your request within 3 days of the original transaction
- A valid receipt, invoice ID, or subscription reference
- A description of the video generation, billing, or quality issue encountered
- Confirmation that the affected videos were not successfully delivered
Refund Timeline
Most refunds follow this schedule:
Review Phase
We investigate the ticket, validate account activity, and confirm eligibility.
Processing Phase
Refund details are submitted to our payment processor.
Receipt Phase
Banks or card providers post funds back to your account.
What Is Not Refundable
Refunds are not granted in these cases:
- Successfully generated videos that match the quality standards described
- Refund requests made after the 3-day window
- Video generation issues caused by corrupted uploads or incompatible file formats
- Credits that have already been used to generate videos
- The initial 10 free credits provided to new users (as they are complimentary)
Need Help?
Our team is ready to review your video generation details and resolve refund questions quickly.
AI Image to Video Generator
aiimagetovideogenerator.com
Last updated: March 2025
We may revise this policy as our platform evolves. Please review it periodically for changes.